Freshly skilled staff – at full speed

Well-tuned evaluation skills play a crucial role in the staff we recruit to Route To Work. For those offering training, they themselves need to be accredited to do the job effectively.

Three of our trainer colleagues – Jules, Brenda & Ian – successfully passed their respective SQA Assessor & Internal Verifier Qualification Awards in 2019/2020. This brings a valuable skillset to Routes To Work which enhances our overall portfolio and service to our clients.

Commenting on the award and process, Jules said: “With the support from Julie Davidson, my team leader, and Mary Booth our External SQA examiner I managed to pass both qualification quickly and efficiently with guidance at all times.  This is something that benefited both our team and clients as could be assessed and verified promptly to gain their qualifications to support them on their journey to sustainable employment.”

Brenda echoed the positive experience, adding: “I have continued to develop professionally, utilising the qualification to benefit both myself and our Skills Team in delivering our service to clients, supporting them into their positive destinations”.

“I have continued to develop professionally, utilising the qualification to benefit both myself and our Skills Team in delivering our service to clients, supporting them into their positive destinations”.

Training, Learning, Developing is our Strategy

We work as a learning organisation and believe our staff are our greatest resource.  These are the values that influenced the formation of our TL&D strategy which focuses on continually building capability and helping staff realise their potential to deliver outstanding service now and in the future.

The SVQ accredited qualification (supported by GTG) allows staff to become experts in their field which increases motivation and creativity and transfers onto our service delivery making it excellent.  9 staff achieved their qualification in 2019/20 with 5 of our colleagues providing feedback on their experience.

Lorraine McCusker –
Business Support Assistant:

What I enjoyed most about doing the SVQ was gathering all the information required and realising the effort to carry out various tasks.   Lorna (the assessor) is very friendly and helpful, it’s good to know that she is only an e-mail or phone call away should you need assistance.   It’s also great Lorna meets with you on a regular basis.   I enjoyed seeing the targets moving and the percentage dial going up as I worked my way through.

It was challenging in the fact it makes you think about the task set by GTG and how much work each job entails.   If I wasn’t sure about any tasks I would speak to the girls in the office for their opinions.   It would sometimes be challenging finding the time to do the work as there is a lot of writing/typing details of the process of the tasks this would require you to think through the processes.   

How did I tackle any challenges?   I would start work early or carve time when I really needed to concentrate.   This is imperative in order to get through the tasks set.

Seeing light at the end of the tunnel, when the progress dial started moving round.   The fact that I will have gained a recognised qualification gives me a sense of achievement which is very satisfying. 

I would recommend anyone given the chance to complete a SVQ to grab it with both hands.

I feel grateful that I have been given this opportunity “Thank you Routes To Work”.

David Winning – Team Leader:

Completing the SCQF Level 9 in Management SVQ was not only great to develop my existing experience, but I also gained a certified qualification to showcase my skills as an established leader within Routes To Work and from previous roles.

“The SVQ process was excellent and detailed everything step by step to allow me to manage my current workload along with this additional work over a 12 month period. Lorna the SVQ Assessor was fantastic and was always on hand with advice, support and allowed me to showcase the excellent work I do as part of the team at Routes To Work. This built my confidence and helped me flourish while completing the SVQ.

Overall, I would highly recommend anyone considering doing an SVQ to do it!”

Shannon Ringrose – Caseworker:

“I had a great experience doing my SVQ Level 3 in Advice in Guidance which was funded by Routes To Work. The assessors from GTG were very approachable and always happy to help with any questions and guided me through the qualification. It was good that I also had colleagues doing their SVQs at the same time and someone to bounce things off when I was unsure.”

Keith McGhie – Caseworker:

“I trained for the SVQ Level 3 in Advice in Guidance, and found it easy to complete thanks to a very helpful trainer. I enjoyed the case study and felt I was able to do the work without much impact on my day-to-day work.”

Alison Brown –
Business Support Assistant:

“I think the SVQ Level 3 in Business Administration was a great opportunity for the staff to gain new qualifications. I found it to be a great learning curve and enjoyed setting out exactly what my job entails.”

Staff Feedback on our Working Environment

In 2013, Routes To Work started a simple annual questionnaire to gauge the satisfaction of our staff, while letting them provide any feedback on the roles they worked in. Seven surveys later, and we are delighted to see both a consistently strong staff response rate and positive satisfaction levels overall among our colleagues.

Some Results

An all-time high of


of our staff said I am proud of RTW & am committed to its success.


of staff would recommend RTW as an employer which is an increase of 15% since 2018.


of staff state that communication is effective within RTW which is an increase of 17% since 2018.

Some Comments

“Delighted to have the opportunity to support people in making life changing choices, offering opportunities that support people/families to achieve their goals.”

“Routes To Work is an excellent organisation with many loyal and hardworking staff who truly believe in its mission and goals.”

“With changing times I think that we have maintained consistency in our overall vision and values whilst embracing change and developing to improve our services and get ahead of the curve.”

“I believe that the work carried out and achievements made in relation to the alternative business development ambitions over the past 18 months allied to the emerging outcome of the NLC best value review have put the company in a very strong position to move forward with a renewed sense of purpose & optimism for the future.”

While the demands placed upon our staff are at a record high, what also comes through is the commitment of the staff to the company, what it stands for and to the clients. We thank all our teams for their dedication to our collective mission.