Service User Feedback
Routes To Work regularly ask our clients to reflect on their experience with us and comment on how effective our overall service is. We offer our clients an opportunity to provide us with feedback and highlight any areas that we can improve on. This information is collated on a quarterly and annual basis with recommendations for improvements acted upon. There are a range of questions and we have highlighted some of the responses below including client comments:
Do you feel safe & relaxed in our offices?
99% of clients said they were either satisfied or very satisfied
What are our staff like?
95% responded they were good or very good
Do you feel you have progressed in 4 weeks?
96% of clients said they were either satisfied or very satisfied
Satisfied with facilities in our premises?
82% of clients said they were either satisfied or very satisfied
“Fantastic service very reassuring to have- great employees made me feel welcome and understood.”
“Case Worker was fantastic, very helpful and easy to talk to.”
“I would never have found this job without them, thank you so much.”
Now we are seventeen!
Routes To Work celebrated its 17th birthday in 2019-20. It has been an exhilarating and life-changing journey for many of our staff as much as the clients we serve, and we’re proud to be a part of it.
Here’s to many more years of helping to transform lives across the North Lanarkshire community.